Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 Free gift redemption not working kondor

Hi, tried today to redeem my free gift from 02 but after entering my code it goes to a pick your gift screen but it stays blank and I cant select any gift on screen

Phone cut off, paid bill but cant call o2 & live chat not online ???

Him phone was cut off today and i paid the bill straight away but still not reconnected?? each time i try to call o2 it just cuts me off and their livechat has been off all day? On a Monday? so frustrating! can anyone help?

Resolved! My Contract has ended.

Hi, I currently have 3 mobile phone lines with O2. The first one ended this month. The second one ends 02/09/2019. The third one ends in 2020. How do I ensure that once the contracts end, o2 closes the accounts? i don't want them to continue the tari...

Resolved! Change Name of bank account holder in payment details

How can I change the Name of the bank account holder in change payment details section?My phone was bought by my husband but the monthly payments are made by me.But in payment details, I can see my bank account details but the name of the bank accoun...

Resolved! Virgin £9 cheaper per month

I have been with O2 for years and like the service, But Virgin are £9 a month cheaper. Over 3yrs thats quite a saving. My wife is with Virgin so I know that they are good too.Do O2 price match?

Resolved! transfer Nr

Hallo! How do I transfer my old Talktalk tel. Number to new o2 phone. Thanks!

Resolved! Delay to New Order

I placed a new order on the 17 July 2019 and I've not heard anything since. Please can you provide me with an update ASAP as this is now required urgently. Thank You Sarah

Resolved! New o2phone keeping my number

I’ve just got a new phone which is pay monthly. I’m staying with o2 and I want to keep my number

Resolved! monthly rolling contract

I have been told that when my contract expires the system will automatically move me to a monthly rolling contract untill I give notice, and that "As of now" I can continue using the same tariff. I am happy with my current tariff but was also told th...

Resolved! SIM CARD

himy phone has broken ab=nd need a new phone lus a new simcard as that will not work ...if i get a new simcard cani keep my own number

O2

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