Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Proof of Purchase

I requested a proof of purchase for my latest upgrade last week and was told I would receive it within 48hours via email. It's been more than 48 hours and I still haven't received anything. Is there a way to get this myself or can someone please send...

Cancelling 1 month contract

Hi As per subject, how do I cancel a 1 month rolling contract ?No option for live chat and currently been queuing for 30 minutes.I can't see an option in my o2 account. Any ideas ?Thanks

Early itemised bill

Is there a way I can get a current itemised bill rather than waiting until the bill date and comes through??

Resolved! My dater

Is it possible to share my data allowance with a pay monthly SIM

Text message received

Hi I'm a pay monthly customer of O2 in N. Ireland, I've just received a text message supposedly from O2, telling me that I've just sent an MMS, I haven't, (don't even know what one of those is) and to check charges to go to [link removed]. I'm assumi...

Disney Plus for O2 Unlimited Customers

I am on O2 Unlimited pay monthly contract. Can I add Disney+ subscription extra as I cannot seem to see it on the app?

New Sim Only Package

Hi,I took out a new sim only package yesterday. My O2 is indicating that the tariff is now up and running on my phone. However, it says it's a 5G sim only tariff. I've just had a text from O2 to say my new sim is on its way. I have an S9, so not 5G c...

disney plus

disney plus not showing up as an extra

Extra sim

I already have a monthly tariff but wanted to get an extra one- sim only. If I purchase this will it replace my current one or can I have them both?

Current tariff

I am currently being overcharged on my monthly tariff, have unable to contact anyone from o2 for over a week! They just cut the line dead... does anyone know a way to speak to soeone or send an email I’m not getting anywhere? I’m out of contract Than...

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