About Stephen2898

Stephen2898 · 11-09-2019

Hey everyone!I took out a new refresh contract on the 19th August but now I have seen the new iPhones I am wanting to pay off my device plan and upgrade on friday which I am happy with doing but whenever I go into the app and select the option to upg...

Stephen2898 · 13-08-2019

Hello everyoneI currently have 2 pay monthly contracts with O2 and I'm trying to take out a 3rd I have never missed a payment on either of my accounts and my credit file is more or less perfect I applied for the additional line on the 20th July and t...

Stephen2898 · 08-10-2019

Anybody know how long O2 should take to solve a complaint? Got the first reply to mine regarding this issue above on the 16th September and it's still ongoing with very little updates

Stephen2898 · 24-09-2019

Just a little update guysI called the complaint manager yesterday after not hearing anything for a week and he has stated that he has worked at O2 for 16 years and has never seen this issue beforeIt's been escalated to the IT department over a week a...

Stephen2898 · 16-09-2019

Yeah I'm not convinced @MI5I have also just had a response from the complaints department who have not mentioned this at all and have stated they think it's an IT issue and they have escalated it to the IT department to see what the issue is

Stephen2898 · 16-09-2019

Hi GuysJust a little update on what I have been told by one of the community gurusSo apparently when you take out a new refresh contract with device you can not actually upgrade at all for 6 months which I'm not entirely sure if that's true as I have...

Stephen2898 · 16-09-2019

Thanks Emilie I've replied to your message

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