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O2 (Business) reception noticeably worse than O2 (Consumer) - any solution?

Radd-Man
Level 1: Joiner
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on ‎22-05-2024 15:18

on ‎22-05-2024 15:18

Hi  - I'm a sole trader and have had a 02 business account for over 10 years. 

My wife and children have O2 consumer accounts.

We all have new (or new-ish) iPhones.


Over the past couple of years I've noticed that if I'm in city area on a busy day (we live in Bath), I can't get a reception / make or receive calls / texts - while they can. 

Why is this  - and is there a solution? 

 

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MI5
Level 94: Supreme
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on ‎22-05-2024 15:32

on ‎22-05-2024 15:32

@Radd-Man 

Have you tried a new sim?

Pop into any O2 store with photo ID and they will swap it for free.

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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