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Level 1: Joiner
  • 1 Posts
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My first payment was £18.60 but the direct debit was cancelled so I paid for it on the app now they have put a bar on my service I've paid the same day it was due now they have put a bar on my service and they want me to pay again so that means I will pay twice for the first month as it wasn't paid by direct debit I've spoken to customer care and they said I need to pay again as it wasn't paid by direct debit and said can I make card payment now which even don't make sense cos that won't be through direct debit either 

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Level 94: Supreme
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Manual payments take a few days to show up.

You may be able to get a reference number from your bank to help O2 trace the payment.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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