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Sim swap

Malaine
Level 1: Joiner
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Hi,

i recently called about getting a contract and I’ve received the SIM card but I still need to call again to change the number over from my old sim, also I would like to know if the payment date will be the day I activate this sim or the next billing day shown on the app.

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MI5
Level 94: Supreme
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@Malaine 

You need to port in your number Guide: Migration & porting into O2 

Your first bill is generated a few days after your order was accepted and is due 14 days later.

If a direct debit was set up by O2 you don't need to worry about paying it manually.

Guide: How to Pay Your Bill (Contract) 

Billing explained here  https://www.o2.co.uk/help/account-and-billing/understanding-your-bill#:~:text=How%20do%20I%20view%....

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 146093 Posts
  • 636 Topics
  • 28150 Solutions
Registered:

@Malaine 

You need to port in your number Guide: Migration & porting into O2 

Your first bill is generated a few days after your order was accepted and is due 14 days later.

If a direct debit was set up by O2 you don't need to worry about paying it manually.

Guide: How to Pay Your Bill (Contract) 

Billing explained here  https://www.o2.co.uk/help/account-and-billing/understanding-your-bill#:~:text=How%20do%20I%20view%....

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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