Solved: Re: O2 App showing incorrect plan details - Page 2

Sirwolfie · ‎20-02-2020

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to contact customer services?

And I thought Vodaphone were bad ,.........

Sirwolfie · ‎20-02-2020

My App is now showing 5GB of data and 5GB as a bolt on. Previously it showed 10GB on opening. Is this how it’s meant to look now?

MI5 · ‎20-02-2020

@Sirwolfie

Yes if is a data promotion.

It's so it can be stopped at the end of promotion period so check for an end date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Sirwolfie · ‎20-02-2020

Many thanks for the clarification. 👍

MI5 · ‎20-02-2020

You’re welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎20-02-2020

Pleased you're sorted @Sirwolfie

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