Uber desperate for advice if anyone is in the know. iPhone Xr stolen 3 days ago. Following advice of person I spoke to at 02 when I reported phone missing, went into 02 next day with old handset (iPhoneSE) and got new sim. Told sim should kick in within 24 hours. End of day nothing except 02 phone signal which had been there since putting new sim in. No 3/4G, can't receive or make calls or texts. Can only iMessage/FaceTime or internet browse when on WiFi. Later same day, went into another shop, told there was a bar on the sim. They lifted the bar and told to wait another 24 hours. 24 hours later still nothing. After many calls to 02 and different opinions (obviously) they said it must be faulty sim card and to go back to a shop and get another new one and complete sim swap. ( In 02 shop tried the 'faulty' sim in a different handset and had the same problem with no 3g etc suggesting handset isn't the issue.)
It's now half a day into the second attempt at a new sim and still nothing. I'm sure after 24 hours I'll be in the same boat ! I've no idea why they're behaving like this.
Can anyone shed any light ????
