Solved: O2 App showing incorrect plan details

Sirwolfie · ‎20-02-2020

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to contact customer services?

And I thought Vodaphone were bad ,.........

MI5 · ‎20-02-2020

@Sirwolfie

Yes if is a data promotion.

It's so it can be stopped at the end of promotion period so check for an end date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-02-2020

@Sirwolfie

We couldn't possibly know if it's an account or app issue. There are often many glitches with O2 systems so definitely best to call customer service to check.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎20-02-2020

Did you get an additional data allowance when you signed up?
So 5Gb is the standard but you got an extra 5Gb?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎20-02-2020

Of the 4 accounts I have, 2 are not displaying any data at all, so there's definitely a glitch on some accounts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Sirwolfie · ‎20-02-2020

Thanks all.

Was hoping for so much more from O2

MI5 · ‎20-02-2020

You'll get used to it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-02-2020

Mine is back to normal. Showing data and correct tariff etc etc.

Veritas Numquam Perit

djbsuffolk · ‎20-02-2020

Mine is OK too - my bill was generated today and the data has reset as expected.

jonsie · ‎20-02-2020

@MI5 wrote:
You'll get used to it

slowly....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎20-02-2020

@jonsie wrote:
@MI5 wrote:
You'll get used to it
slowly....

More like a "Baptism of Fire"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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