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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2020
Accepted Solution

O2 App showing incorrect plan details

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to contact customer services?

And I thought Vodaphone were bad ,.........
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Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: O2 App showing incorrect plan details

@Sirwolfie 

We couldn't possibly know if it's an account or app issue. There are often many glitches with O2 systems so definitely best to call customer service to check.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 48: Jubilant         
Posts: 6,170
Registered: ‎26-03-2014

Re: O2 App showing incorrect plan details

Did you get an additional data allowance when you signed up?
So 5Gb is the standard but you got an extra 5Gb?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: O2 App showing incorrect plan details

Of the 4 accounts I have, 2 are not displaying any data at all, so there's definitely a glitch on some accounts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎19-02-2020

Re: O2 App showing incorrect plan details

Thanks all.

Was hoping for so much more from O2
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Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: O2 App showing incorrect plan details

You'll get used to it Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,755
Topics: 751
Registered: ‎14-01-2013

Re: O2 App showing incorrect plan details

Mine is back to normal. Showing data and correct tariff etc etc.

*The Game Is On*

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Level 9: Fired up
Posts: 140
Registered: ‎18-12-2019

Re: O2 App showing incorrect plan details

Mine is OK too - my bill was generated today and the data has reset as expected. 

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Posts: 81,180
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Registered: ‎04-01-2009

Re: O2 App showing incorrect plan details

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Posts: 108,551
Topics: 561
Solutions: 14,387
Registered: ‎04-04-2012

Re: O2 App showing incorrect plan details


@jonsie wrote:

@MI5 wrote:
You'll get used to it Smiley Wink

slowly....


More like a "Baptism of Fire" LOL

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)