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O2 App showing incorrect plan details

Sirwolfie
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Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to contact customer services?

And I thought Vodaphone were bad ,.........
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Sirwolfie
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My App is now showing 5GB of data and 5GB as a bolt on. Previously it showed 10GB on opening. Is this how it’s meant to look now?
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MI5
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@Sirwolfie 

Yes if is a data promotion.

It's so it can be stopped at the end of promotion period so check for an end date.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sirwolfie
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Many thanks for the clarification. 👍
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MI5
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You’re welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 15
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Cleoriff
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Pleased you're sorted @Sirwolfie  thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 15 of 15
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