Number porting

[member13]

More info

Hello,

I joined O2 two months ago and chose to port my number from Virgin. I used the PAC code given. When serviced resumed the next day I was unable to receive phone calls, saying that my number is not in service. I tried the SIM card on 3 different devices, did a network/factory reset with no success. Any ideas how I might be able to solve this? Thanks

[Cleoriff · Accepted solution]

Hi @member13 

We are just members like yourself and have no access to your account.

You need to contact O2

Borrow a phone to call O2 on 0344 809 0202.

Or you can message them on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[member13]

Hi, I do understand that and I have endlessly tried to get the issue sorted through O2 support with no success. This post is aimed at O2 staff members as I have seen previous questions being answered.

[Cleoriff]

@member13 
I'll tag @O2Georgina who is on this morning. She will come to this thread and take some details from you via Private Message. Can you help @member13  @O2Georgina?

[O2Georgina]

Thanks for the tag @Cleoriff 

@member13 I will send you a private message now

[Cleoriff]

Thanks @O2Georgina x