Number porting problems

[Mike84n]

Hi All,

I have been trying to get my number ported across from plusnet for days now. I have called O2 loads of times and they can't tell me anything, they just say they don't know when it will be done. 

So now I have a new phone with a phone number that is useless to me. First world problems and all that. 

Is anyone else having problems?

Cheers

Mike

[MI5]

@Mike84n 

System is down currently.

Everyone trying this is having problems.

[Cleoriff]

@Mike84n 

Loads of people having the same issue. You need to contact customer services Guide: How to find help & contact O2 but there again they are running a reduced service due to the current situation

[Mike84n]

So this is a known issue at the moment?

I have called customer services 5 times over the last 2 days and they have not been able to tell me anything of use. So frustrating. 

[MI5]

Passed

[jonsie]

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@MI5 wrote:
Passed

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Which is more than you can say for O2's porting team (Man and his dog in the garden shed)..

[MI5]

Passed the buck !

[Mike84n]

Also, why is there nothing on the O2 website or their facebook page about this?

[MI5]

They rely on the cheap labour here to inform customers.

[jonsie]

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@Mike84n wrote:

Also, why is there nothing on the O2 website or their facebook page about this?

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That is a good question. But we don't have an answer I'm afraid.