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Number not working after swap

Davyjj
Level 1: Joiner
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Hi I swapped my old number over to my new contract not worked at first now I can't use for voice calls or texts and my number not changed over
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pgn
Level 74: Whizz kid
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If you got a replacement SIM, nano from micro, for example, make sure the old phone is switched off (or in aeroplane mode).

 

The service will then come up on the new phone after a reboot or two.

 

Good luck, @Davyjj,  and

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MI5
Level 94: Supreme
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@Davyjj 

Have you tried using your old sim?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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Hey @Davyjj is your new sim working now or are you still having issues? 

COVID-19 support - Help and support from O2 during the lockdown
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Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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Davyjj
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All seems to be ok now not sure what it was
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