Number change

[dpmcd]

I've just bought a new (Samsung) phone from a 3rd party site with o2 contract. I am an existing o2 customer and I'm looking to keep my phone number and change it to my new contract. o2 are telling me they cannot change the number. Has anyone else been told this? Is there anything else I can do?

[madasaf1sh · Accepted solution]

@dpmcd 

You will need to pay off any outstanding balances on the old contract and device plan, before you are able to do this.

Have a look at this guide here on how to migrate your number Guide: Migration & porting into O2  

[gmarkj]

Rubbish @dpmcd 

Once you get the new phone, call up customer services and ask them to migrate the number from the old sim to the new one - this cancels the old account.

Only sticking point would be that the old account needs to be paid off, ie no balance on any device plan.