Re: Note to o2, please learn your own terminology - Page 2

viridis · ‎20-02-2017

For one, don't send customers emails stating

"important news about your device tariff" when you mean "Airtime plan"

MI5 · ‎21-02-2017

Maybe Toby will pay it or us

?

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Cleoriff · ‎21-02-2017

@MI5 wrote:
Maybe Toby will pay it or us ?

No... @Toby is leaving....we need to choose someone else...:smileytongue:

Veritas Numquam Perit

MI5 · ‎21-02-2017

It could be his leaving present to us

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Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-02-2017

Good luck with that guys!

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→ Access for You: Registration - Find out how to register for our Access for You service.
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Cleoriff · ‎21-02-2017

@Martin-O2 wrote:
Good luck with that guys!

Careful @Martin-O2 You might be the alternative choice....:smileywink:

Veritas Numquam Perit

MI5 · ‎21-02-2017

Wot, no leaving pressies ????

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎21-02-2017

Just had my email come through.
Either because I took the contract out with a 3rd party or they listened to the above, but mine says important information about my mobile tariff in the subject and the header in blue tells me the price of my tariff is changing.
Whichever is true at least it is a little less confusing...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎21-02-2017

No email, but I've had a text now 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-02-2017

Sadly mine has just arrived as well and same email title...

"Important news about your mobile tariff"

Oh well no getting away from it. 23p increase till June...then it goes up to a 'massive' increase of 46p

Veritas Numquam Perit

MI5 · ‎21-02-2017

90p total increase for me across all my contracts....
Flippin disgrace !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Note to o2, please learn your own terminology

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Tariff change

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Not receiving incoming texts and calls

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