Re: Note to o2, please learn your own terminology

viridis · ‎20-02-2017

For one, don't send customers emails stating

"important news about your device tariff" when you mean "Airtime plan"

MI5 · ‎20-02-2017

It's that time of year again!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎20-02-2017

A bit poor!. I have never had a Refresh contract but even so, I know the difference between device and airtime and would find that very confusing.....:smileysad:

Veritas Numquam Perit

Martin-O2 · ‎20-02-2017

Thanks for sharing @viridis I'll pass this on to the rest of the team.

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Wa10 · ‎21-02-2017

Just in case anybody stumbles across this thread in search on info about the price change, everything is here http://www.o2.co.uk/prices

I was a bit surprised myself yesterday when an email popped up about my device plan payment, and I'd hoped that I was being offered an unexpected discount, haha! Bit of a mismatch between the subject and content of the email...oops.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

Cleoriff · ‎21-02-2017

Interesting link @Wa10. It gives you an option to find out what your tariff price will be after April 1st. What happens I wonder to those (like myself) who took out a sim only plan which offered a 50% discount for the first 6 mths? My tariff is £18 a month. It will go up to £18.46...so will I be paying £9.23 until the 6month discount ends? No big deal as it's only pence...but.....

Veritas Numquam Perit

gmarkj · ‎21-02-2017

Like the function enabling you to see what your amount will be after the increase. Thanks for the link!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Wa10 · ‎21-02-2017

Exactly that @Cleoriff, the increase applies to the base price before any discount.

So in your case, as you say, your base bill price will increase to £18.46, and you will receive 50% discount off that during the term of the promo.

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎21-02-2017

I've not had an email so mine must not be going up

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-02-2017

@MI5 wrote:
I've not had an email so mine must not be going up

Nor me. Delighted. Not sure my bank balance could take a 46p increase.

Veritas Numquam Perit

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