Not used my 1Gb of data

[Anonymous]

Hi there I was wondering if I could change my data allowance because I'm not using my 1Gb of data my Contract is due for upgrade on 9th March 2016 and I was wondering if I could do anything about it before it ends?

[Anonymous]

Hi

You need to look in your myo2 to see if an alternative tariff is available or ring O2 on 202.

This is a customer to customer forum.

[Anonymous]

Sorry to add you are not able to downgrade in contract cost per month ,but they may be able to offer alternative allowances at the same cost or more.

[jonsie]

You won't be able to downgrade your tariff but have a look in My O2 for tariff change choice or call 202 to discuss your options.

[Cleoriff]

Hi @Anonymous 

I am not sure if you can change your data allowance to lower than your contract states. I know it can be increased by adding bolt ons?

I hope one of our more knowledgeable members could clarify

[Cleoriff]

And by the time I had typed and posted that...some of our more knowledgeable members had indeed answered your query...

[jonsie]

and to add...I'm glad we all agree and now equal postings...

[MI5]

On the plus side, your previous problem is now fixed

[Cleoriff]

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@MI5 wrote:
On the plus side, your previous problem is now fixed

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What a brilliant memory you have @MI5 ....

[MI5]

Knowing your customers is all part of good CS Den