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How to use my balance for a roll on monthly plan

Rymundo
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I topped up my account by £15 this morning for the £15 roll on plan. But it isn’t letting me renew it with the money on my account and is taking to the enter your card details format. 

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MI5
Level 94: Supreme
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@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>

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MI5
Level 94: Supreme
  • 145831 Posts
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  • 28021 Solutions
Registered:

@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 4
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Rymundo
Level 1: Joiner
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Do you know how to get about the possibility of getting it refunded into my bank account?

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MI5
Level 94: Supreme
  • 145831 Posts
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  • 28021 Solutions
Registered:

@Rymundo 

You'd need to ask O2.

Call 4445 or other ways here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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