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How to use my balance for a roll on monthly plan

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Rymundo
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on ‎17-05-2024 09:00

on ‎17-05-2024 09:00

I topped up my account by £15 this morning for the £15 roll on plan. But it isn’t letting me renew it with the money on my account and is taking to the enter your card details format. 

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MI5
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on ‎17-05-2024 09:20

on ‎17-05-2024 09:20

@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 148511 Posts
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Registered:

on ‎17-05-2024 09:20

on ‎17-05-2024 09:20

@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Rymundo
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on ‎17-05-2024 09:37

on ‎17-05-2024 09:37

Do you know how to get about the possibility of getting it refunded into my bank account?

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MI5
Level 94: Supreme
In response to Rymundo
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on ‎17-05-2024 09:44

on ‎17-05-2024 09:44

@Rymundo 

You'd need to ask O2.

Call 4445 or other ways here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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