This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How to use my balance for a roll on monthly plan

Go to solution
Rymundo
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-05-2024 09:00

on ‎17-05-2024 09:00

I topped up my account by £15 this morning for the £15 roll on plan. But it isn’t letting me renew it with the money on my account and is taking to the enter your card details format. 

Message 1 of 4
614 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151964 Posts
  • 651 Topics
  • 28882 Solutions
Registered:

on ‎17-05-2024 09:20

on ‎17-05-2024 09:20

@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
605 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 151964 Posts
  • 651 Topics
  • 28882 Solutions
Registered:

on ‎17-05-2024 09:20

on ‎17-05-2024 09:20

@Rymundo 

Rolling plans can only be renewed from your card.

To use top up credit you need a Big Bundle.

Pay As You Go: Introducing "Rolling Plans" 

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
606 Views
0 Kudos

Go to solution
Rymundo
Level 1: Joiner
In response to MI5
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-05-2024 09:37

on ‎17-05-2024 09:37

Do you know how to get about the possibility of getting it refunded into my bank account?

Message 3 of 4
604 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Rymundo
  • 151964 Posts
  • 651 Topics
  • 28882 Solutions
Registered:

on ‎17-05-2024 09:44

on ‎17-05-2024 09:44

@Rymundo 

You'd need to ask O2.

Call 4445 or other ways here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
600 Views
0 Kudos
Top Kudoed Authors
View All
Top