Not happy

[Anonymous]

Hello
So I ordered a Samsung Tab A 2016 10.1 on Monday 30th on a pay monthly plan.

It said in stock and all went through with delivery picked for Tuesday. Had all the confirmation and documents.

Then a short time later I got text and email saying out of stock.

I made a complaint and the complaimts review department are giving me £20 credit on my phone account.

While that is appreciated O2 are still giving me no indication on when it will be in stock and the website shows as in stock still.

I understand the website isn't up to date and stock can change but three days later is still showing as in stock.

Have spoken to webchat but they say no date is listed for return to stock.

Am pretty fed up and feel like cancelling the order. How long do I wait?

Anyone got an suggestions as what to do?

D

[MI5]

Live chat will tell you any old rubbish.....
Call cs tomorrow morning for a more accurate assessment of the situation.

[Cleoriff]

Concern team? Blimey...That's a new one 

[Anonymous]

Does sound like a load of rubbish. I will ring CS in the morning.

[Anonymous]

Yeah sounded made up nonsense.

[Anonymous]

That's a new one. Live chat never produce accurate information. Either call CS or go Instore 

[jonsie]

Live chat and they're telling you what you want to hear. Call early morning to cancel.

[Anonymous · Accepted solution]

My tablet is now coming on Tuesday. Had the confirmation email and text and tracking details. And the new device/number has appeared in My O2.

[Cleoriff]

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@Anonymous wrote:
My tablet is now coming on Tuesday. Had the confirmation email and text and tracking details. And the new device/number has appeared in My O2.

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Excellent news @Anonymous Enjoy the new tablet. Let us know what you think of it?

[MI5]

Well done Sir

[gindygoo]

Have u got your new tablet yet @Anonymous ? I've got the tab a 9.7 and am interested in what u think of the newer version?