Not able to make or take calls

[Olgagad]

Hi all, I’ve recently switched to o2 and I find myself not able to make or take any calls. When I try to dial a number, it gets disconnected automatically with three beeps. People are not able to get through to me either. My device is iPhone 12 and I tried resetting the network settings. Would anyone be able to help me as I’m not even able to get through to the customer service…

[MI5]

@Olgagad 

O2 are aware of a widespread issue which is being investigated.

[PJDiablito]

@Olgagad 

I am experiencing same issue, I switched to O2 yesterday and have been able to use data/roaming fine but not make calls or receive them

[Pricey1983]

Also having the same issue. Joined o2 yesterday with the same phone as you and experiencing exactly the same issue. 

[jofffitch]

I upgraded yesterday and just moved my old sim into my new phone and I have had the same issue. Can use data but no messages or calls in or out

[Gazpacho321]

I moved to O2 yesterday with a new phone and SIM. Can send and receive txt but cannot make or receive phone calls.

[Econowaste]

Same issue here…

[TheresaV · Accepted solution]

Hi everyone @Olgagad @Econowaste @Gazpacho321 @jofffitch @Pricey1983 @PJDiablito 

Very sorry to hear you are having problems with calls. We're aware of an issue affecting a small number of customers. We’re working on a fix as we speak and aim to have full services restored as soon as possible. Please reboot your device periodically, thanks for your continued patience.

[cltromans]

i am having same issue, its frustrating has O2 could of sent out email or text to tell us what is going on, instead you have to call to find out  

[Thorshavn53]

me too 3 weeks now 4 phonecalls to 02 still not able to use 4444 or 4445 paying monthly still not functioning have rebooted phone removed and re-inserted SIM same old same old 3 weeks is poor service i expected it to work immediately