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Level 1: Joiner
Posts: 7
Registered: ‎21-02-2018

Re: its getting ridiculously better...on joke

oh yes its getting hirariously painfull...so switch the phone this morning and guess what?

no service.

go to the shop, find out the process hasnt go throught, after obvious question from the guys like have you got sim card in?? anyway after explaining that your tech guru did the transfer for me becasue the online system was on technical issues usless, we had to start over again, for both phones.

I am going on ski hollidays tomorow and still not sure if we will have the world in the tips of our hand....

but he promised me it will work like the other guy yesterday joy

Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: its getting ridiculously better...on joke

Hi @faborson, just wanted to check how you're getting on with this as it's been a few days - did you manage to sort things out with customer service in the end or are you still stuck?

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Level 1: Joiner
Posts: 7
Registered: ‎21-02-2018

Re: its getting ridiculously better...on joke

Hi Marjo

Nearly, while on skiing hollidays my wife's number still show the new number and not the old tranfered one, which we asked to keep, and she had to explain everytime the situation!! so I wait till monday to ring back again...

Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: its getting ridiculously better...on joke

Hi @faborson that sounds frustrating Smiley Sad Did you get any progress with this on Monday? Please let us know and if you didn't, I'd like to send you a PM (private message on this forum) to get a few additional details to see if we can help on our end to speed things up for you together with our Gurus.

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Have a query about your account? See if the My O2 how-to guide will help


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Level 1: Joiner
Posts: 7
Registered: ‎21-02-2018

Re: its getting ridiculously better...on joke

hi Marjo

its all sorted thanks, its my fault on that one, just needed to change the number on the iphone setting...simple, obviously the sim card cant change itself the number....

Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: its getting ridiculously better...on joke

Wonderful news, glad it got sorted in the end! Smiley Very Happy Thanks for coming back to update us on it, much appreciated. thumbsup

 

I hope you enjoyed the skiing! smiley

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Posts: 84,561
Topics: 580
Solutions: 4,312
Registered: ‎04-01-2009

Re: its getting ridiculously better...on joke


@faborsonwrote:

hi Marjo

its all sorted thanks, its my fault on that one, just needed to change the number on the iphone setting...simple, obviously the sim card cant change itself the number....


Sshhh. ...If anyone asks it's O2's fault...right...? 😉