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Anonymous
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How do i stop O2 travel?

If I have o2 travel turned on, how do i stop it?

If I haad turned data roaming off, why was I still charged £5 a day for its use?

Posts: 117,536
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Registered: ‎04-04-2012

Re: How do i stop O2 travel?

[ Edited ]

You will still get charged for sending texts or making calls.
Live chat can turn off the travel bolt on for you http://www.o2.co.uk/contactus

You can also text if in UK but it won't work from abroad.

Opting out of O2 Travel
If you decide that O2 Travel is not right for you, you can opt out by texting NOTRAVEL to 23336.

 

http://www.o2.co.uk/o2travelupdate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎14-01-2013

Re: How do i stop O2 travel?

If you want to opt-out, you can do so by texting “NOTRAVEL” to 23336. It can take up to 24 hours for O2 Travel to be removed from your account. This has to be done whilst in the UK though...

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Registered: ‎09-05-2014

Re: How do i stop O2 travel?

How do you turn 02 travel off if I am abroad
Level 1: Joiner
Posts: 3
Registered: ‎09-05-2014

Re: How do i stop O2 travel?

If I switch the mobile phone to flight mode and data roaming off, will I not be charged 02 travel
Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: How do i stop O2 travel?

You can ask customer service to turn off travel for you http://www.o2.co.uk/contactus but you only pay for the days you use your phone, so to avoid, turn on airplane mode and then enable WiFi to use any free WiFi hotspots.
https://www.o2.co.uk/o2travelupdate
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎04-01-2009

Re: How do i stop O2 travel?


@Fordy29wrote:
If I switch the mobile phone to flight mode and data roaming off, will I not be charged 02 travel

No, if you do exactly that you won't get charged at all.

 

However, if you want to receive or send texts then just switch off mobile/cellular data and data roaming so you can use your phone just as a phone and leave wifi on. You will then only pay for any texts you send. Don't answer any calls.

You can of course simply remove the sim card and then there is no possibility of charges though you need to put it in a safe place such as your suitcase, preferably in an envelope.

Posts: 117,536
Topics: 575
Solutions: 16,494
Registered: ‎04-04-2012

Re: How do i stop O2 travel?

Calls and texts will still trigger the daily travel fee though so that won’t stop the charges completely.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
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Registered: ‎04-01-2009

Re: How do i stop O2 travel?

Of course, I just wanted to point out an alternative should they want to receive texts from home which are free to receive anywhere.