Not Rec New Phone on Promised date

[Anonymous]

Referance order number ms-********. I requested delivery today , your dispatch email stated delivery today . Your carrier has changed to the 11/07/16

information from carrier site

Booking information

Collected: 08/07/2016

Booked: 08/07/2016

Expected delivery date: 11/07/2016

infromation from your email which was  recived at 18:06

Option:  Next day
Cost:  £0.00
Date of Delivery:  08/07/16

I had someone here today , that may not be the case on Monday.

Why has the carrier broken your promise?

Please get back to me

[MI5 · Accepted solution]

You need to call cs http://www.o2.co.uk/contactus
This is a customer forum and we cannot help with this, sorry.

[Anonymous]

@Anonymous This is a customer to customers forum. No official o2 presence will see your post here 

[Cleoriff]

I hope @Anonymous returns to the forum to read the above posts. Quite obviously they think they have contacted O2.  Just for info if they do get in touch with CS it's important to mention that O2 are responsible for the phone until the customer receives it. Please don't be fobbed off if they ask you to contact the courier. It's their job to do this.

[Toby]

Hi @Anonymous and welcome!

This community is for O2 customers to offer each other advice and discuss O2's products and services. Please use the link below to talk to us via customer service.

http://www.o2.co.uk/contactus

[Anonymous]

Thanks ,Misunderstood read to me as if O2 looked at the Forum

[Cleoriff]

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@Anonymous wrote:
Thanks ,Misunderstood read to me as if O2 looked at the Forum

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We can solve lots of problems @Anonymous but if it is account based then we have no access to check anything for you as we are all customers like yourself. Give them a call and get them to track down your phone. Best of luck....

[jonsie]

Hopefully you can be patient until Monday. This sometimes happens if O2 have to locate stock.