Non working Phone in Europe

[David15]

Do I have to request activation of roaming from 02 before travelling to Europe. Last trip my phone didn’t work at all. Have tried to engage with o2 help directly but have not got an answer before chat terminates

[MI5]

Can't see why a spend cap couldn't be applied?
Did they give a reason?

[Cleoriff]

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@MI5 wrote:
Can't see why a spend cap couldn't be applied?
Did they give a reason?

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Yes. It was bought from a third party ie CPW! Damn stupid really.

[MI5]

Ridiculous - never heard that one before!

[jonsie]

A spend cap is applied to the account not the phone. A trainee adviser perhaps, or an apathetic one!

[MI5]

Exactly @jonsie

[Cleoriff]

TBF, she did have to go and ask a supervisor. So if it's wrong then there were two idiots!!

[MI5]

and that is surprising to you ?

[Cleoriff]

Yes if she went and asked someone senior. Anyway I'm checking his usage and is doing well.

[jonsie]

Someone senior is usually the person next to them, as i well know....