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Nokia 625-Error code 86000C09- problems connecting to eas.outlook.com

Anonymous
Not applicable

on ‎30-12-2017 19:19

on ‎30-12-2017 19:19

Hi, since Wednesday, 27th Dec 2017, my mobile phone, Nokia 625, will not connect to my hotmail account. The message 'Error code 86000C09, problems connecting to eas.outlook.com' keeps coming up everytime I want to view my updated email account. The message advises me to contact suport person or service provider. I can only see emails from Tuesday, 26th backwards on my phone. Can anyone help please?

Many thanks, Phoenix70.

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MI5
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on ‎30-12-2017 19:32

on ‎30-12-2017 19:32

Try removing the account and re-adding it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎30-12-2017 19:33

on ‎30-12-2017 19:33

@MI5 wrote:
Try removing the account and re-adding it.

Good call... 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎30-12-2017 19:37

on ‎30-12-2017 19:37

Have a look here too https://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia-mdaccount/cant-connect-to-easoutlook...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎03-01-2018 12:10

on ‎03-01-2018 12:10

Hey @Anonymous How are you getting on with this? Are you still having issues connecting to your email? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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