No voice or data in Chester - Cancellation help.

[Anonymous]

How do i cancel contract without penalty? Get no service at home, surrounding villages and city centre. No voice and no data. Been like this since July 2015. I live on Chester.

Guardian reported on O2 Chester signal outrage a few months ago:

http://www.theguardian.com/money/2015/aug/25/o2-signal-failure-chester

Tried numerous times with customer services but they are adamant coverage checker says all is fine. It's not.

Am I stuck with this shambolic non-service for the remaining 18 months or can I cancel without penalty?

I'd pay the device settlement, unlock the phone and get a pac code.

Advice/help would be much appreciated.

[trekjock1]

Have to say I'm considering jumping ship myself for the same reason.  I get little or no signal while I'm at work in Deeside and although the can't promise 4g, EE have quite a good 3g signal (so my colleagues have told me)

Shame as I've  been with o2 for nearly 15years! The situation is ridiculous really, the area is well populated unlike many areas abroad that have far better signals!