cancel
Showing results for 
Search instead for 
Did you mean: 

No network! New 5G sim same phone number!

Sha2
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I got upgrade to iPhone 12 and 5G sim. Have the same mobile number. It’s been 24hours now and no network! Can’t see any signal! Got WiFi. Tried switching phone off taking sim out etc but nothing!
Message 1 of 6
1,155 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Sha2 

Have you done a sim swap? Guide: Sim Swap: a mini guide 2017 update 

If you need to call O2 all numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 3 of 6
1,148 Views
5 REPLIES 5

Sha2
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Help appreciated! Tried phoning o2 helpline via landline! Auto message not very helpful
Message 2 of 6
1,152 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@Sha2 

Have you done a sim swap? Guide: Sim Swap: a mini guide 2017 update 

If you need to call O2 all numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 3 of 6
1,149 Views

Sha2
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi yes, new sim
Message 4 of 6
1,145 Views

Sha2
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thanks! I am a muppet! Just done it! Thanks
Message 5 of 6
1,126 Views

Cleoriff
Level 94: Supreme
  • 122384 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

You're welcome. Pleased it's sorted @Sha2 thumbsup

Veritas Numquam Perit

Girl in a jacket
Message 6 of 6
1,115 Views