No network! New 5G sim same phone number!

[Sha2]

I got upgrade to iPhone 12 and 5G sim. Have the same mobile number. It’s been 24hours now and no network! Can’t see any signal! Got WiFi. Tried switching phone off taking sim out etc but nothing!

[Sha2]

Help appreciated! Tried phoning o2 helpline via landline! Auto message not very helpful

[Cleoriff · Accepted solution]

@Sha2 

Have you done a sim swap? Guide: Sim Swap: a mini guide 2017 update 

If you need to call O2 all numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Sha2]

Hi yes, new sim

[Sha2]

Thanks! I am a muppet! Just done it! Thanks

[Cleoriff]

You're welcome. Pleased it's sorted @Sha2