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No longer able to download bills

Sheelaah
Level 1: Joiner
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‎16-02-2023 17:38

‎16-02-2023 17:38

Since O2 have changed the website, it seems impossible to download any bill other than the current one. And I can only view one previous bill. Since I need to download Nov 22 onwards for my accounts, this is a big problem. Anyone have any suggestions? Clicking on the chat option just sends me to the main help page....

 

Thank you!

 

One day O2 may actually have a decent website.... I have spent more of my life than I would like to think about going around in circles on their crap systems.....

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MI5
Level 94: Supreme
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‎16-02-2023 17:43

‎16-02-2023 17:43

@Sheelaah 

There's a known problem with customers on the new 360 platform.

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sheelaah
Level 1: Joiner
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‎16-02-2023 17:50

‎16-02-2023 17:50

Thank you MI5! I've also lost access to my voicemail, so I will contact them. Appreciate the quick response!!

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Enlli
Level 68: Extraordinaire
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‎16-02-2023 18:21

‎16-02-2023 18:21

I'm on the new system, have been for a while.

The ability to download bills only started working this week, so hopefully it will be fixed for everyone soon.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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