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Salma3
Level 1: Joiner
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Registered:

‎16-02-2023 17:37

‎16-02-2023 17:37

I have an issue with my O2 subscription, I have a pay monthly phone number subscription, but wasn’t able to pay my last bill. Because of that o2 has removed my phone number. I then can’t access my phone number anymore. I am currently abroad for 3 months now so I wasn’t using it. 
I really need my phone number back as it is linked to every other thing, from my email address to my bank.

thank you for your answers

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MI5
Level 94: Supreme
  • 151145 Posts
  • 647 Topics
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Registered:

‎16-02-2023 17:45

‎16-02-2023 17:45

@Salma3 


You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151145 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

‎16-02-2023 17:45

‎16-02-2023 17:45

@Salma3 


You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Use Skype to call Guide: A Guide to Skype 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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