No data whilst roaming in the USA!!!

[Technojock]

Travel Inclusive Zone Bolt On
No data!

[Technojock]

Roaming in the USA. Travel Inclusive Zone Bolt On is enabled on my account and all phone settings in android set for roaming and mobile data. Works for a couple of minutes then absolutely nothing save for access to O2 help/chat. Can anyone help? Infuriated!

[Technojock]

Talked to Guru 3 times and told to reset network settings but no joy. It has to be an O2 problem right? Grateful for any thoughts.

[Anonymous]

@Technojock Have you checked your allowance in your myo2? 

Call customer service to ask them what’s going on. 

I shall tag our community admin to see if they can help but they won’t be back now until Monday 

https://www.o2.co.uk/contactus

@EmilieT @Marjo 

[Glory1]

@Technojockthere seems to be a problem with O2 Travel Inclusive as you're now the 5th person to complain.

Our Community Managers have been tagged in and are aware of the problem. But as @Anonymous has said as it's the weekend nothing can be done until Monday when they return.

@EmilieT, @Marjo, @Martin-O2 another one for you.

[Technojock]

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@Anonymous wrote:

@Technojock Have you checked your allowance in your myo2? 

Call customer service to ask them what’s going on. 

I shall tag our community admin to see if they can help but they won’t be back now until Monday 

https://www.o2.co.uk/contactus

@EmilieT @Marjo 

---

Yes, still got 28GB to use so plenty data.  Many thanks for leaning-in to help - am glad it is not just me struggling with this issue...

[Technojock]

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@Glory1 wrote:

@Technojockthere seems to be a problem with O2 Travel Inclusive as you're now the 5th person to complain.

Our Community Managers have been tagged in and are aware of the problem. But as @Anonymous has said as it's the weekend nothing can be done until Monday when they return.

@EmilieT, @Marjo, @Martin-O2 another one for you.

---

Many thanks for your help. We'll see what O2 come back with next week. Am just about to leave the USA now and have given up trying to get it to work so hopefully the problem will be fixed before my next travels.

[MI5]

It's not unusual to find problems with O2's systems.
I'm not aware the fix has been identified for this yet so maybe not much admin can do to help so I'd consider a complaint for compensation when you get home too.
https://www.o2.co.uk/how-to-complain

[Technojock]

Thanks MI5. Appreciate your help. Will do.

[Cleoriff]

No it's not just you @Technojock

5 people in just over a week is more than ridiculous. O2 offer Travel Inclusive as a so called bonus to unsuspecting customers and apparently have absolutely no idea how to implement it.

On your return to the UK I would make a complaint https://www.o2.co.uk/how-to-complain