Solved: Re: No 4G - Page 2

Anonymous · ‎16-09-2016

Hello

I upgraded my 4G sim only contract with 2GB of data to one with 4GB of data and now my 4G won't work. It only connects to H . I have had the settings resent through and it still doesn't work.

Cheers Dan

Anonymous · ‎21-12-2016

Same here. Ever since upgrade ive lost 4G. Ive done everything. O2 cant fix it.

jonsie · ‎21-12-2016

Get O2 t5o check your data bolt on and enable 4G on your account. If this has only happened since upgradde they have put you on a Blackberry data plan which is why you are having problems.

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MI5 · ‎21-12-2016

@Anonymous wrote:
Same here. Ever since upgrade ive lost 4G. Ive done everything. O2 cant fix it.

Definitely the wrong bolt on.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

darrengf · ‎21-12-2016

Why is this still happening when its be known for so long. I remeber many months ago I had the same issue. I upgraded on line, It says you are choosing a iphone Data bolt on and i confirmed it. Only for the system to ignore the request and put my on a Blackberry one.

Customer care didnt understand, but the online team did and said It will be sorted at midnight and it did. But i know its happened to many of my friends as well, all chose the correct bolt on to be ignored and BB to be added.

There has to be something wrong with the o2 system for that there either not looking at or they know and there is a huge cost to it?

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MI5 · ‎21-12-2016

Just apathy and declining interest!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎22-12-2016

It's a crazy situation, we see so many on here so how many don't we see? If someone called me with the same problem the first thing I would check is the bolt on. Why is this so difficult for customer service!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎22-12-2016

Hi guys,

I'll report on this again to the rest of the team to see if there are any ways to ensure full resolutions for all such cases.

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