Very high bill in the last 2 month. I have got free call and free texts .Could you explain the rise?

[Anonymous]

Very high bill in the last 2 month. I have got free calls and free texts .Could you explain the rise?

[Curr946]

You will need to sign in to your my o2 Account and review the bills. This is a customer to customer forum

[Cleoriff · Accepted solution]

Hi @Anonymous There could be a few reasons why the bill is higher. You may have exceeded your data allowance or sent picture messages (MMS) Either way you can check this out, as said, by looking at a breakdown of charges in My O2 http://www.o2.co.uk/myo2

If you still have questions then please contact customer services http://www.o2.co.uk/contactus

[MI5]

The rise in price won't be due to data as there are no charges for exceeding data allowance. It just stops.
Calls abroad and calls to 0845 etc numbers are not included and neither are international texts, MMS messages or premium rate calls and texts.
Your MyO2 http://www.o2.co.uk/myo2 will explain exactly what you have been charged for or call CS on 202

[jonsie]

For certain calls, text or mms outside of your allowances. 

[MI5]

Yes I would guess so too.

[jonsie]

Educated guess..