Nightmare porting from EE to O2 on 27-11-2014

[Anonymous]

Hi, 

My number was due to be ported from EE to O2 at 6pm on 27-11-2014. My number was partly ported yesterday (01-12-2014) but I've been left with a split service for nearly 24hrs.

I can make calls and access data sevices but no one can call or text me and neither iMessage or Visual Voicemail will activate.

Customer service on the phone and via Twitter has been really poor but I was told that there was problems with ports from EE (T-Mobile/Orange) and Tesco Mobile to O2 on 27-11-2014 and 28-11-2014 and many customers have had their ports delayed and ended up with a split service.

When will this be resolved? How do I contact the porting team?

Thanks,

[Anonymous]

Unfortunately you cannot contact the porting team as they are offline.

Keep your new handset turned off and keep restarting your old handset until it displays no service.

It maybe worth while speaking to technical support so they can check the porting files.

Good luck

[Anonymous]

Hi

I suspect you will need.to speak to your original networks customer service team and o2 on 202 contract / 4445 Payg. 

[Bambino]

This is a customer to customer forum. You'll just have to keep calling CS until they resolve it. If they have said they are aware of the problem, I'm sure they will try to sort it out as quickly as possible.

[jonsie]

Sy range,  I went the other way and was kept informed by both o2 and EE . The porting was seamless  and 1 hour before the scheduled time.

[Bambino]

This sounds like a recent new temporary problem.

[MI5]

O2 should be chasing EE to resend the porting files.
If not, you may have to do it yourself......

[Anonymous]

My problem is the other way round I swapped from 02 a month ago and I am still waiting for my unlocking code from 02. The Gurus have been totally incompetent making empty promises. Anyone can beat 3 weeks waiting for an unlocking code...any better offers

[Bambino]

I believe you would still have to have an O2 sim in the phone to be able to unlock it.

[MI5]

Indeed you do.
If you have left O2 you will need a current O2 contract sim or an O2 PAYG sim and follow these instructions http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...