17-08-2016 07:32 - edited 17-08-2016 09:39
17-08-2016 07:32 - edited 17-08-2016 09:39
Hi there. A newbie question I buy a new sim. Top-up with voucher £15 and i use 4444. Everything goes fine. A message received O2: Top-up loaded. Your balance is now £15.00. Thanks for topping up with O2. O2: Hello. You've got 2000 texts, 750 minutes of calls, and 2048.0 MB of data etc. In my device on web shows tariff £15 Big Bundle but balance £0.00 I have also Bolts On (O2 Travel Opt Out) active in my device profile. I'm in Greece right now. Why when i'm trying to make a call or send a text msg says not balance and needs to topping up. What should I do ? Thanks in advance all of you.
Solved! Go to Solution.
on 17-08-2016 08:19
on 17-08-2016 08:19
Mobiletopup.co.uk are often used by those don't have a card 'recognised' by O2 ..so that shouldn't be an issue unless your credit has run out being abroad. You can check everything via MyO2 http://www.o2.co.uk/myo2
If you are still having issues then you need to contact customer services http://www.o2.co.uk/contactus
We have no access to your account on here so this would need checking by CS..
Veritas Numquam Perit
on 17-08-2016 07:48
Hi @Anonymous When did you actually top up? You don't mention that in your opening post.
Big Bundles work as follows http://www.o2.co.uk/help/pay-and-go/big-bundles
If you do need to top up whilst abroad then follow the guidelines here (scroll down to PAYG)
http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982
Veritas Numquam Perit
on 17-08-2016 07:58
on 17-08-2016 08:19
on 17-08-2016 08:19
Mobiletopup.co.uk are often used by those don't have a card 'recognised' by O2 ..so that shouldn't be an issue unless your credit has run out being abroad. You can check everything via MyO2 http://www.o2.co.uk/myo2
If you are still having issues then you need to contact customer services http://www.o2.co.uk/contactus
We have no access to your account on here so this would need checking by CS..
Veritas Numquam Perit
on 17-08-2016 08:53
on 17-08-2016 09:01
on 17-08-2016 09:01
No problem @Anonymous. I hope you get it sorted soon...
Welcome to the forum by the way...
Veritas Numquam Perit
on 17-08-2016 09:19
on 17-08-2016 09:19
on 17-08-2016 09:21
on 17-08-2016 09:21
on 17-08-2016 09:26
on 17-08-2016 09:27
on 17-08-2016 09:27