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Level 1: Joiner
donny782
Posts: 1
Registered: ‎07-12-2013

New tariff

on ‎29-03-2020 14:15

Hi i have upgraded my phone. done a sim swap and my calls and texts are working. However I have no data. My new contract is not showing up on the myo2 account page. Just the old one which expired on the 14/3/20. I am advised that my next bill is on the 15th of the month even though it should have changed to my new tariff. Is there any way of doing this or will I have to wait until the 15/4 to go onto my new tariff?

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MI5
Posts: 102,027
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: New tariff

[ Edited ]

‎29-03-2020 14:19 - edited ‎29-03-2020 14:20

@donny782 

Your new tariff should start immediately but your billing date won't change. Your next bill is just adjusted to take into account changes to your tariff. 

Check you have an active data apn for your data to work correctly. 

 

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

 

https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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