Solved: Personal hotspot not working

DBUK1 · ‎28-03-2020

Since I changed my monthly tariff my personal hotspot has stopped working. I use an iPhone XS. Personal hotspot previously worked on this device but has stopped working since moving to the new tariff. It's impossible to speak to anyone at O2 currently.

MI5 · ‎28-03-2020

@DBUK1

You need to speak to O2 and ask them to enable iData on your account.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-03-2020

@DBUK1

You need to speak to O2 and ask them to enable iData on your account.

Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

DBUK1 · ‎29-03-2020

Thank you, I’ll do that. Appreciate the advice on what to ask for.

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