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Level 1: Joiner
Posts: 1
Registered: ‎29-03-2020


I’ve had to pay to upgrade early I done it yesterday, but I’m insure if it’s gone through and how long does it take to get the device Smiley Sad
Posts: 114,262
Topics: 569
Solutions: 15,411
Registered: ‎04-04-2012

Re: Help


Check your emails for information and confirmation.

If you haven't been emailed, call customer service Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: Help

@Upgrade4 Have you had any email confirmation? Have you looked on your MyO2 page? O2's stock reporting isn't live, so there's no way of telling when you will get your device, or if it's even in stock. During the current crisis it's bound to take longer. You'll only know when it will arrive when they send you a dispatched email with a tracking number.