New sony Xperia 1 mkii

AntBAVFC · ‎19-06-2020

Hi I've had the new sony delivered yesterday and haven't had any signal since only WiFi. Can anyone help please

Cleoriff · ‎19-06-2020

@AntBAVFC

Check your network status

https://status.o2.co.uk/

Veritas Numquam Perit

gmarkj · ‎19-06-2020

Did you take out a new contract @AntBVAFC or upgrade?
If an upgrade, then use your old sim.
If a new contract you will need to activate the sim.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

TThorne69 · ‎19-06-2020

I too have no signal with the supplied 5G sim that came with my Xperia 1 ii. After a restart, I get the message "Sim is not provisioned for voice". My old sim works with the phone, but is not 5G. New sim required.

MI5 · ‎19-06-2020

@TThorne69

You need to do a SIM swap Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TThorne69 · ‎19-06-2020

Many thanks, I'll try that now.

AntBAVFC · ‎19-06-2020

Hi all, yeah it was an upgrade I've tried the old sim and it works fine but will I have to do the SIM swap in order to get 5g? Many thanks

MI5 · ‎19-06-2020

@AntBAVFC wrote:
Hi all, yeah it was an upgrade I've tried the old sim and it works fine but will I have to do the SIM swap in order to get 5g? Many thanks

@AntBAVFC

Yes you will.

Your old SIM is only 4g.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

AntBAVFC · ‎19-06-2020

Thank you for your help

MI5 · ‎19-06-2020

Most welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

New sony Xperia 1 mkii

Cancelling subscrption

Not renewing my contract

3G switch off

no service after porting number

Phone Upgrade