New sim

[rachel9]

My old phone is with Vodafone and I bought a new phone with O2 from online and it arrived today. I'm keeping the same number. My new sim has an error saying "sim not provisioned" so it doesn't have a number or anything. Am I supposed to activate the new O2 sim? Or do i just wait? Currently all my messages still go to my old phone

[MI5 · Accepted solution]

@rachel9 

You need to complete the relevant form here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[rachel9]

Thank you. The problem is that the form asks for my new phone number which I don't have, it says number unknown on my device

[MI5]

@rachel9 

Number will be on your paperwork, email or sim pack.

Or call O2 on these numbers Guide: Coronavirus Community Help and Support 

[Marjo]

Hi @rachel9 how are you doing with your new SIM today? Did you get everything sorted in the end? It would be great to hear back from you!