Billing issue

[MJK]

There is an issue with my bill. I am being charged twice for the same call. How do I get a hold of O2 to fix it? On line help just seems to go in an infinite circle leading only to frustration.  

[Cleoriff · Accepted solution]

@MJK 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.