on 06-06-2020 19:47
on 06-06-2020 19:52
You could give O2 a call. Numbers in this guide Guide: Coronavirus Community Help and Support
However, check in My O2 to see if your tariff has changed. If so, carry on using your old sim as the change is made to the account, not the sim.
Veritas Numquam Perit
on 08-06-2020 13:37
on 08-06-2020 13:37
Hey @Simonly1 do you have any update on your situation?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
on 08-06-2020 13:41
on 11-06-2020 16:42
on 11-06-2020 16:42
Did you speak to customer services about it @Simonly1 and if so what did they say?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?