Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

idata bolt on disappeared

Hi there, my idata bolt on has disappeared, which means no visual voicemail. Neither the app or the website gives me the opportunity to add that bolt on. Of course, I can't message help and am discouraged from calling customer services. I've tried th...

O2 OPEN - Kept showing Old Contract - Now Shows Inelligible

Hi Anyone I upgraded roughly the beginning of March from an O2 Refresh tariff and phone, to another O2 Refresh tariff and phone. I was told about the discount I could get during my call with the sales advisor, who checked and confirmed the company I ...

Mobile Data not working

Hi All, My Myo2 app and online states if have 3.99GB of 6.99GB but i can't get mobile data on my phone as it says i have no data. if that makes sense. I even put a 2gb bolt on yesterday and have have a email confirmation, usually by text. Has anyone ...

Help with my tariff charges

Hi, I am currently on a £10 pay monthly Sim only tariff. I’ve just checked my bill statement and I’m actually being charged £10.53 for the tariff (plus an additional £2.60 VAT). Has anyone else had an increase in their tariff? (I switched to the new ...

Purchase a second sim card

£10

IMEI and Insurance

If I take out a new contract with device and insurance, do I have to do anything else to register the device? Has this alread6 been done by O2?Can't get through on the phone line to make a new claim. Can this be done on line?

personal hotspot charges on O2?

hi,If I use my phone as a personal hotspot for data for a laptop are there any additional charges from O2 or is it included in my contract? I've just started s new pay monthly contract with 30gb a month included.

Message from O2 (SMS)

Hi there, I've had a text message from o2 (I'm pretty sure its legit as its with all the months and months of other notifications from them), thanking me for a call which I haven't made. Could this have been send in error? I've checked my account and...

Resolved! Swap sim

Hello i have a problem i make an upgrade and i recive a new sim i follow the instruction to swap sims. On the old sim i don't have anymore signal after i follow the instructions and on the new sim still i dont have any signal. Any one know why? And s...

No data no calls no messages

I have no call texts or data. Completely shut off. No warning or text message from o2. Logged into my 02 and nothing has come up regarding cutting me off. Saying everything is fine. And all bills paid. What is going on ???

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