Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111501 Views
  • 15 replies
  • 5 kudos

Resolved! New monthly charge on my acc

I've a 9.99 charge per month which has just been added. Can you tell me what it is? My son uses this phone

Anonymous by Not applicable
  • 776 Views
  • 4 replies
  • 0 kudos

Resolved! Downgrading/Cancelling Contract

Okay, is it possible to do the following: Firstly, i am an o2 refresh customer currently paying £33 Airtime plan & £25 Device Plan, and i am a year into my contract now which gives me the option to either hand back my device or pay off the rest of my...

Anonymous by Not applicable
  • 4136 Views
  • 2 replies
  • 0 kudos

Resolved! Top up

Hi there, I hve a new SIM pay as you go which I have tried to top up with my debit card. I got the following message: "The payment was unsuccessful. Possibly, the amount is reserved. This reservation will be canceled automatically after 1 hour." It's...

Anonymous by Not applicable
  • 1192 Views
  • 3 replies
  • 0 kudos

Resolved! International call charges - from the UK to EU

Hello, I would like to get an idea on why I have been charged for international calls now, in Aug/Sep, while in previous months I wasn't. I did had other international calls before, either while I was in the UK or in EU travelling. Cheers,Raycho

Anonymous by Not applicable
  • 1153 Views
  • 6 replies
  • 0 kudos

Resolved! Unlock device isn't working

I want to unlock my device to put another SIM card in. I'm going on my O2 app but the section is saying it's not working please try again lAter

Anonymous by Not applicable
  • 1104 Views
  • 7 replies
  • 0 kudos

Resolved! No Getting Some Text Messages

I am currently abroad and a text message was sent to me from my bank (Monzo) to my phone with a pin but I have not gotten it since yesterday but I received other messages. what's going on?

Anonymous by Not applicable
  • 886 Views
  • 4 replies
  • 0 kudos

Resolved! Miscommunication & customer service.

Hello all, I wonder if you could advise. I ordered a new 24 month contract and new phone from o2 on the 11th of September. This was due to be delivered on the 13th of September. The delivery never arrived and subsequently UK mail (delivery agent for ...

Anonymous by Not applicable
  • 504 Views
  • 1 replies
  • 0 kudos

Resolved! Paying off the device plan.

So, in february this year i took out an OP 3T on a refresh contract...Now i want to get a Samsung s8 plus, but not through O2. All i'm asking is, can I pay off the device plan about £250 left and then cancel the airtime without any other payments to ...

Razvan by Level 1: Joiner
  • 4271 Views
  • 3 replies
  • 0 kudos