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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 234679 Views
  • 2 replies
  • 2 kudos

Resolved! Order a new SIM card

Hi o2 communityI upgraded to the iPhone Pro max a few weeks ago online and o2 asked me if I wanted a new SIM card which I pressed noSince then I've read the iPhone Pro max needs the new SIM card to work much faster,is this true and if so how do I now...

Resolved! Overpaid Current bills via for Current month due when missed air plan bill month before

i have made five payments over £200 this month for my device and airplan contracts with O2 for my phone. My normal total combined both plans is just over £56. I was unable to pay £15 something for my device plan last month and O2 contacted me to say ...

nlmag by • Level 1: Joiner
  • 590 Views
  • 3 replies
  • 0 kudos

Resolved! Insurance claim with no phone

I broke my phone and have been searching the o2 website to try and find out how I can make a claim without having to phone up, as my phone is obviously out of use. Wondering if anyone here would know where i should email/who I should contact. I pay f...

Rufus by • Level 1: Joiner
  • 1057 Views
  • 7 replies
  • 0 kudos

Resolved! SIM change

Hi, I've just upgraded from an s8+ to an s20+. My question is will I be able to do a straight chip swap as i want to keep my old number and will my original chip be 5g? My new tariff is working with my original chip. Thanks.

BrendaE by • Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Resolved! Return/refund time frame

Hi allI just wanted to ask if theres anyone who recently returned something back to o2? I returned a phone back to them within the 14 days cool off period, I paid extra for tracking and they got it on the 23rd May and called o2 they still not flagged...

Mason by • Level 1: Joiner
  • 599 Views
  • 2 replies
  • 0 kudos

88222 - £1.50 per message

Hi All, Does anyone know how I find out how to stop charges from 88222 - £1.50 per message. £7.50 worth so far this month on my daughters phone. I've tried texting stop to 88222 as it's not something that has knowingly been signed up to. Many Thanks!

Resolved! Loyalty to 21500

Do I leave spaces, or put a comma between the different telephone numbers that I’m listing in the body of the text?

Aitch by • Level 1: Joiner
  • 1275 Views
  • 1 replies
  • 0 kudos

Can't receive unknown numbers

My dad has an old Sony flip phone not a smart phone. He bought it from o2 along with a sim, pay monthly about a year ago.He cannot receive calls from unknown numbers including doctors and hospital appointments. Please help. Thank you.

Mydad by • Level 1: Joiner
  • 784 Views
  • 6 replies
  • 0 kudos

Dual sim for phone

All I am looking to get a new iphone, but i am looking for it to have a dual sim card as well. can anyone help?

Resolved! New Sim/New phone

Hi,I have recently upgraded my phone. When ordering online, I ticked new Sim thinking as I was ordering a different phone, I would need a new Sim card along with it. However I wish to keep my original number and would like to know if this is possible...

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