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Posts: 72,512
Topics: 554
Solutions: 3,451
Registered: ‎04-01-2009

Re: New phone

Never had one take more than an hour and I've done lots of them.

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Anonymous
Posts: 0

Re: New phone

There has been no problems in the last few days that I'm aware of, so highly suspicious if that sim swap  was actioned...or it has gone very wrong, either way, CS needs to check it.

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Posts: 89,788
Topics: 538
Solutions: 11,746
Registered: ‎04-04-2012

Re: New phone

I would guess it was never actioned. If it had been done in store you would have received a text or email notification about it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 72,512
Topics: 554
Solutions: 3,451
Registered: ‎04-01-2009

Re: New phone

I think you're right @MI5 probably forgotten in such a busy time.