New phone.

[Karen23]

I have ordered a new phone and decided to keep my old 1. Can I cancel my order

[Karen23]

Can I cancel my order

[MI5 · Accepted solution]

@Karen23 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Marjo]

Hi @Karen23 , sorry to hear you wish to cancel your order. Hope the above information is helpful for getting in contact. Let us know if you have any additional questions anytime.