New phone needs nano sim, I'm contract and want to keep my number, payg sim work?!

[Wits_End]

New phone needs a nano sim but to keep the number as I am on a monthly contract do I have to go into an o2 store to get a special sim? Or will one of the pay as you go sims from the coop up the road work?

It's pretty rough weather and the last thing I want to do is have to organise a lift into the town 30 minutes away.

Sorry I'm at my wits end, any help appreciated.

[MI5 · Accepted solution]

@Wits_End 

You need to call O2 as any old shop sim won't work for you.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

When the sim arrivs, you'll need to do a sim swap Guide: Sim Swap: a mini guide 2017 update 

[Wits_End]

Nuts, I was afraid that would be the case.

Was hoping a payg o2 sim from the coop would work.

[MI5]

Unfortunately not @Wits_End 

[jonsie]

Does your sim not press out for use as a nano sim @Wits_End 

[Wits_End]

No sadly it won't pop out,  it's a 6 year old micro sd no pop out option.

Would you recommend using 202 number or 

Additional numbers found by customers which may work.

0800 977 7337 ??

[MI5]

@Wits_End 

All numbers to try in the link I gave you Guide: Coronavirus Community Help and Support 

Try any or all of them.

[Wits_End]

Honestly thanks for your help.

I live in a rural area and was actually pretty excited about finally getting a new phone.

My faliure overlooking the sim.

Anyway thanks again and enjoy your evenings both of you 

[MI5]

You're welcome

[jonsie]