Solved: New phone and sim not working

Anonymous · ‎28-04-2014

I got my new phone today from the O2 refresh upgrade plan. I received a new sim with the phone and have put it in but it's not working and the old sim is still working? Do I need to deactivate the old sim in order for the new one to work? I haven't changed my number or anything so I thought it would be straightforward but I'm confused 😞😞😞😞

MI5 · ‎28-04-2014

Just complete this form http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-04-2014

Just complete this form http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-04-2014

You either need to usse the form here : http://swapmysim.o2.co.uk/

or

Text swap to 20220 from your old sim and follow the instructions.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

HilaryUK · ‎05-07-2016

after having a half hour chat and not resolving my problem I think I've finally done it. Thank you so much.

jonsie · ‎05-07-2016

Good news

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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