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Anonymous
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New phone and sim not working

I got my new phone today from the O2 refresh upgrade plan. I received a new sim with the phone and have put it in but it's not working and the old sim is still working? Do I need to deactivate the old sim in order for the new one to work? I haven't changed my number or anything so I thought it would be straightforward but I'm confused ๐Ÿ˜ž๐Ÿ˜ž๐Ÿ˜ž๐Ÿ˜ž
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Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: โ€Ž04-04-2012

Re: New phone and sim not working

Just complete this form http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,947
Topics: 572
Solutions: 3,821
Registered: โ€Ž04-01-2009

Re: New phone and sim not working

You either need to usse the form here : http://swapmysim.o2.co.uk/

or

Text swap to 20220 from your old sim and follow the instructions.

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Level 1: Joiner
Posts: 2
Registered: โ€Ž25-04-2014

Re: New phone and sim not working

after having a half hour chat and not resolving my problem I think I've finally done it. Thank you so much.

 

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Posts: 79,947
Topics: 572
Solutions: 3,821
Registered: โ€Ž04-01-2009

Re: New phone and sim not working