on 29-05-2020 13:09
Hi all. I have an old Samsung iii mini phone and have upgraded to a Samsung A20e. I have put the new SIM card into my new phone but want to keep my old number, contacts, pictures etc. It says to text SWAP - but from which phone?? I tried from the new one but it failed to send the message and I tried on my old phone and it asked for serial number of new SIM but I don't know if this is right? No messages are coming in on my new phone. I have managed to link up my email account but just not my contacts or anything else. It is not clear on the help page. I have tried to do it on MyO2 but it says they will send a 6 digit number to my phone to confirm it's me - but that isn't coming through to either phone!! Any ideas or help will be appreciated. Many thanks, Tracey
on 29-05-2020 13:25
You can just carry on using your old sim card @Tracey72
on 02-06-2020 11:54
Hey @Tracey72 did you manage to sort this out or do you need more assistance?
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