Extra charges

[Shannoncarlyle]

I’ve been charged an extra ten pound this month which I’m not happy about. I can’t contact anyone over the phone to discuss this. I would like it removed from my bill as I’m not happy paying the extra amount

[jonsie]

Have you looked what the charges are for in My O2 @Shannoncarlyle 

Some help here

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Call any number here

Guide: Coronavirus Community Help and Support 

[Marjo]

Hi there @Shannoncarlyle , it's been a few days since you posted about your bill, but I just wanted to ask if you found out what the extra charge was for in the end?