New order

[chris85]

Order a new phone and was sent out the documents for phone, plan and t&c's, like I did a few years ago. Everything was fine then and now given same documents also signed them. Waited 3 days and no sign of o2 sending out phone or even contacting me so phoned them and was told everything is good. Now 6 days on still nothing. Phoned them again today and was told that i failed credit check yet 3 days before was fine. So I've signed everything but not getting the phone. Wonder why I have been given 2 different answers? This happened last time on black Friday event where I was refused a phone on a deal until the black Friday ended then was given the phone. Guessing its the same thing again!

[pgn]

Hi @chris85 - you need to talk to Order Management, the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[chris85]

Already phone order management also sales team both say it was OK 3 days ago and today its not.

[pgn]

No reason given, @chris85? I can tag @O2Sarah- who will be on in the morning from about 8am. Watch for a PM from her, asking for more info from you to check out what's happening, hopefully. Good luck!

[O2Sarah-]

Thanks for the tag @pgn 

@chris85  I will send you a private message so we can look into this for you.